Farewell, Fitbit

I'm not having a lot of luck with tech, lately.

If you read my earlier post, you'll know I've been having some issues with Fitbit.

Things took a turn for the worse when I dug my motorcycle out for the Summer.

The Fitbit adds steps to my daily tally when I'm on the bike. That's not a problem, you'd think. Just add the ride as a manual activity, and Fitbit will deduct the steps during that time period. Yep, that's exactly what's supposed to happen. Except it doesn't. At least, not when the activity is added via the iPhone app, which is the only way I can check it during the day.

So, for the days I'm on my bike (a lot, this time of year), the Fitbit is entirely useless, as it's providing me with totally inaccurate data and no way to correct it. It treats the time spent on the bike as steps (and lots of them) and also adds in the manual activity to the calorie burn count, without deducting the steps during that period. The worst possible combination.

To their credit, Fitbit acknowledge this, and the previous issues with the Flex, and offered me additional subscriptions to their Premium service. However, given I'm not going to be a Fitbit user after the 6 months remaining on the Premium service I've already paid for, that's not a lot of use to me.

I've been patient with them. They asked for that whilst they had a chance to fix things and I took their promises of a fix at face value. But it's been 3 months now. I do actually need fairly accurate data. I know it's not 100% accurate. None of these fitness gadgets are. But I do need for it to be consistent and not tell me I've done 22,000 steps when I've done 11,000.

Today, when I asked them for a refund as the device is not fit for purpose for anyone riding a motorcycle, or letting their Flex battery run below 20%, I was helpfully told I couldn't get one as I hadn't ordered from them. Sure, to the letter of the law, they're probably bang to rights, but a little customer service wouldn't have gone amiss. And their actions have just lost them a customer, so well done.

Luckily, Amazon were a little more understanding.

I've invested a lot of time and money with Fitbit. 3 devices and 2 years of Premium service. So yeah, I'm more than a little disappointed it's come to this.

If you're having issues with your Fitbit device, make sure you get it back to them within 45 days (assuming you bought it from them), otherwise you'll be outside their return window.

I'm thinking of the Jawbone UP as a replacement. Any thoughts?